Notice of SMS Privacy Practices

Purpose

Rubicon Healthcare is committed to protecting your privacy and securing your personal information. This SMS Privacy Policy explains how we collect, use, and protect your information when you choose to receive SMS communications from us.

Information We Collect

When you opt in to receive SMS messages from us, we may collect the following information:

  • Mobile Phone Number: Used to send you text messages.

  • Full Name: Used to personalize our communications.

  • Consent Records: Documentation of your preferences regarding opting in or out of SMS communications.

  • Communication Content: Any information you provide during SMS interactions, which may include appointment details, health-related questions, or other service-related content.

How We Use Your Information

Your information is used solely for the following purposes:

  • Appointment Management: Scheduling, confirmations, and reminders

  • Health Notifications: Updates on lab results, prescriptions, or other health-related information

  • Billing and Insurance: Notifications related to payments or insurance issues

  • Operational Updates: Announcements about office hours, closures, or other relevant information

We ensure all communications are compliant with HIPAA regulations and contain only the minimum necessary information.

Data Sharing and Third Parties

Rubicon Healthcare does not share, sell, rent, or disclose your SMS consent or personal information to third parties or affiliates for marketing or promotional purposes. Your information is shared only with trusted service providers who assist in delivering our SMS communications. These providers are contractually required to protect your information and use it solely for the purpose of providing the service.

Consent and Opt-Out

By providing your mobile number and opting in, you consent to receive SMS messages from Rubicon Healthcare. Message frequency may vary based on your interactions with us.

  • Opt-Out: You may withdraw your consent at any time by replying “STOP” to any of our messages.

  • Help: For assistance, reply “HELP” or contact our support team at 618-457-4999.

Standard message and data rates may apply based on your mobile carrier.

Data Security

We take appropriate technical and organizational steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that SMS communications are not encrypted and may involve certain inherent risks. By opting in, you acknowledge and accept these risks.

Changes to This Policy

We may revise this SMS Privacy Policy from time to time to reflect updates in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review the policy periodically.

Contact Us

If you have any questions or concerns about this SMS Privacy Policy or how your information is handled, please contact us at: support@rubiconhealthcare.org