Patient FAQs
Our Patient Navigator Team is ready to answer any questions you may have over the phone. Below, you’ll find responses to some of the inquiries we receive most often.
What are your health center office hours?
We are currently open from 8am to 5pm Monday through Friday
How do I schedule an appointment?
There are two options:
- Call Our Health Center Direct at 618-457-4999.
- Request an Appointment Online, using this form “Schedule Appointment”
What if I don't know what provider I should see?
If you are a new patient, one of our Patient Care Navigators can assist you in identifying the most suitable provider for your individual requirements.
What if I need to change my appointment?
To reschedule your appointment, simply contact our health center and inform them of your need. Our Patient Care Navigators will then assist you in arranging a new time.
What do I need to bring to my appointment?
Key information to bring to your appointment includes:
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Photo Identification
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Insurance Card
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Medications List (medication, dosage, how often)
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Immunizations Records
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Any Other Information Pertinent to Your Visit
What if I need transportation to/from my appointment?
Transportation services are presently provided via UBER Health. Please contact the health center to arrange transport for your appointment.
What if I need assistance after hours?
To reach us, please call 618-457-4999 or the number for your local clinic. Rubicon provides an after-hours call service. If you are facing a medical emergency or an urgent situation, promptly dial 911. For all other inquiries, a nurse will provide triage support or convey your message to our Patient Care Navigators during the subsequent business day.
If I’m a new patient, how do I get my medical records sent to Rubicon Healthcare?
One of our Patient Care Navigators will directly assist your current provider or specialist in transferring your records. You will be required to sign and submit a Medical Records Release Authorization for this process.
What if I’m a current patient and need to have my medical records sent to another provider?
To get your records transferred, our Patient Care Navigators will work directly with your provider.
How do I get a refill on my prescription?
The quickest method to obtain a prescription refill is to contact your current pharmacy and ask for it. If you utilize the Rubicon Healthcare Pharmacy, please call xxx-xxx-xxxx and choose the Pharmacy Option.
What if I require a referral to a specialty provider, hospital, community service, or other needs?
Rubicon Healthcare is able to refer you to numerous local providers. We will collaborate with you to identify the most suitable choice, assist with any insurance concerns, and arrange your appointments.
What if my physician orders Advance Imaging such as CT, MRI, and Nuclear Studies?
Rubicon Healthcare can connect you with numerous local imaging providers. We will assist you in identifying the most appropriate option, navigating any insurance matters, and arranging your appointments.
Who do I contact if I have questions about my bill or payment?
Please contact the health center directly to speak with one of our Patient Care Navigators. They will assist in guiding you to the appropriate individual who can address your inquiry.
Will my insurance cover the services?
It is advisable to directly contact your insurance company to confirm coverage for your specific need or service. Rubicon Healthcare accepts a majority of insurance plans. For a list of the most frequently accepted insurances, please click here.
What if I don’t have health insurance?
Rubicon Healthcare welcomes all patients, irrespective of their capacity to pay. We accommodate self-pay patients and provide Sliding Scale payment choices determined by income. Additionally, we accept both Medicaid and Medicare.
Where can I find information about your Privacy, Non-Discrimination, and other policies?
To view these policies, click;